Refund policy

If you have received your order and the item(s) are the wrong size, we will be very glad to exchange (subject to availability) it for a different size.

When you return your item(s) they must be in their original packaging and in re-saleable condition, together with a copy of your order details and the reason for your return within 14 days of receipt.

Onscreengraphics will always try to process returns/exchanges as quickly as possible but please note that it may take up to 5 days to process once we receive your returns.

We are always happy to fulfil our customers needs 100% of the time but situations may arise where you may not be fully happy with your purchase. Please email and let us know you are returning an item(s) as soon as possible and we will give you our returns address so we can resolve the matter swiftly.

Because all our custom printed products are tailored for you we cannot receive returns on customised products due to the fact that we will not be able to re-sell them on. If you have received your item(s) and you have found that they are either:

a) faulty/damaged
b) instructions not followed

We can only accept returns if it is a product that is not customised with text, artwork or photograph.

You can return the item(s) to us in its original packaging unused within 14 days of receiving your purchase. We will be happy to process you either a refund (excluding all postage and packaging) once we have received and checked the item(s) or a reprint and resupply.